Privacy Policy in Respect of Personal Data

WHAT THIS PRIVACY POLICY EXPLAINS

This Privacy Policy sets out:

1. what kind of personal data is being processed;
2. the source of that personal data;
3. the purposes for which the personal data is being or is to be collected and further processed;
4. your right to request access and correction of your personal data;
5. the retention period for which we retain your personal data;
6. the persons to whom we disclose or may disclose your personal data;
7. the security measures we take to protect your personal data;
8. the choices and means by which you may limit the processing of your personal data;
9. whether it is obligatory for you to supply the personal data and the consequences if you fail to do so; and
10. how to contact us with any inquiries or complaints in respect of your personal data.

TYPE OF PERSONAL DATA

Personal data refers to any information in respect of commercial transactions that relates directly or indirectly to you, including any sensitive personal data and expression of opinion about you. Sensitive personal data refers to any personal data as to your physical or mental health or condition, your political opinions, your religious beliefs or other beliefs of a similar nature, the commission or alleged commission by you of any offence, biometric data or any other personal data as may be determined by law from time to time

The personal data collected and processed by RideNow may include (but is not limited to) the following:

• contact information such as your name, NRIC/passport number, date of birth, gender, nationality, address, contact number, email address, username and password;
• motorcycle-related information such as motorcycle registration number, model, make, year of manufacture, ownership information, photographs, inspection records, valuation information and/or supporting documents;
• transaction and payment information such as bank account details, financing information, loan settlement details and/or payment history;
• information relating to motorcycle inspection appointments, bidding activities, ownership transfer and/or transaction processing;
• communications, enquiries, complaints, feedback and/or correspondence between you and RideNow;
• photographs, videos and recordings collected during inspection, collection and/or transaction processes;
• information submitted by you through our website, platform, forms, customer support channels or communication platforms; and
• any other personal data submitted or made available by you to us from time to time.

If the need arises, we will obtain explicit consent from you to process sensitive personal data. We may however process personal data without your consent in limited circumstances as permitted under applicable laws.

SOURCE OF PERSONAL DATA

We may collect personal data from various sources, including but not limited to:

• registration or submissions made through RideNow’s website or platform;
• motorcycle valuation submissions and inspection booking forms;
• documents and information provided by you;
• communications made with RideNow through telephone calls, WhatsApp, email, social media or customer support channels;
• participation in surveys, campaigns, promotions or programmes organised by RideNow;
• commencement of any business or commercial relationship with RideNow; and/or
• use of our services and platform.

We may also obtain your personal data from:

• participating dealers, business partners and service providers;
• financial institutions or financing companies;
• government or regulatory authorities including JPJ, PDRM or other authorities lawfully authorised to disclose such information;
• publicly available sources;
• cookies and website analytics tools; and
• any other sources where disclosure is permitted by law.

PURPOSE OF PROCESSING PERSONAL DATA

We may use and process your personal data for one or more of the following purposes:

• to verify your identity
• to verify your ownership of the motorcycle;
• to process your application, submission or request for our services;
• to provide motorcycle valuation, inspection and transaction-related services;
• to facilitate dealer bidding processes;
• to administer, manage and maintain our website, platform and services;
• to coordinate inspection appointments, collection arrangements and ownership transfer processes;
• to facilitate loan settlement and payment processing where applicable;
• to investigate, process and resolve any complaints, disputes or enquiries;
• to communicate with you regarding our services, updates and transaction status;
• to produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual;
• for internal and marketing activities;
• to maintain records required for legal, operational and security purposes;
• to improve and develop our services, systems and customer experience;
• to detect and prevent fraud, misuse or unauthorised activities;
• to comply with legal and regulatory obligations; and
• for any other purposes related or incidental for the foregoing purposes, or otherwise permitted or required under applicable laws and regulations.

RETENTION AND DISPOSAL PRINCIPLE

RideNow shall take all reasonable steps to ensure that:

• Personal Data, whether stored electronically or in physical form, is secured against risks of loss, destruction, misuse, modification, unauthorised access, disclosure or duplication by implementing appropriate data retention, classification and security measures in accordance with legal, regulatory and business requirements.
• Documents and records containing Personal Data shall be disposed of, destroyed, deleted or anonymised as soon as it is reasonable to assume that the purpose for which the Personal Data was collected is no longer being served by such retention, unless retention is otherwise required by applicable laws, regulations or operational requirements. RideNow may periodically review the duration and purpose for which Personal Data is retained and maintain records relating to such disposal where appropriate.

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to the following third parties:

• participating motorcycle dealers involved in the bidding or transaction process;
• inspection providers, logistics partners, towing providers and operational service providers;
• banks, financing institutions and payment gateway providers;
• professional advisers, auditors, contractors and consultants;
• government agencies, law enforcement authorities and regulatory bodies;
• RideNow’s related companies, affiliates and business partners; and
• any other party where disclosure is required or permitted by law.

RideNow shall be entitled to retain all data and information supplied by you for the use of RideNow notwithstanding the termination or suspension of our services to you, in compliance with legal and regulatory obligations.

Your personal data may be transferred to, stored or processed outside Malaysia by RideNow’s related companies, service providers and/or technology providers. RideNow will take reasonable steps to ensure that such transfers are protected by appropriate safeguards in accordance with applicable laws.

SECURITY MEASURES

We take reasonable measures to ensure that your personal data is protected, including:

• maintaining appropriate access control and IT security measures;
• restricting access to authorised personnel only;
• ensuring that our employees, representatives and service providers comply with confidentiality and data protection obligations;
• implementing reasonable safeguards against unauthorised access, disclosure or misuse; and
• requiring third parties handling personal data to maintain appropriate confidentiality and security measures.

However, while we strive to protect your personal data, no transmission of data over the internet can be guaranteed to be completely secure.

LIMITING PROCESSING

Whenever we send you any information electronically or online, we may include instructions on how you may unsubscribe from receiving such communications. If you do not wish to receive marketing materials, promotional communications or other information from RideNow, you may contact us using the contact details provided in this Privacy Policy. You may withdraw your consent to the processing of your personal data at any time by contacting us using the contact details below, subject to any legal or contractual restrictions and reasonable notice.

WHETHER OBLIGATORY TO PROVIDE PERSONAL DATA AND CONSEQUENCES OF NOT PROVIDING

Where indicated (for example in our website, platform, registration forms, valuation submissions, inspection booking forms or transaction-related documents), it is obligatory for you to provide your personal data to enable RideNow to process your application, request or transaction and to provide our services to you.

Should you decline to provide or permit the processing of such required personal data, RideNow may not be able to process your request, facilitate the transaction, or provide all or part of our services to you.

COOKIES

RideNow uses “cookies”, where a small data file may be sent to your browser to store and track information about you when you access or use our website or platform. Cookies may be used to collect information such as the number of users, frequency of visits, user preferences, browsing activities and usage patterns to improve user experience and the quality of RideNow’s services.

While cookies may identify your browser or device, they do not access data stored on your computer or device.

RideNow may process and/or use information collected through cookies and similar technologies to improve functionality, user experience, website performance, platform services and security monitoring. You may configure your browser settings to block cookies or notify you when cookies are being used. However, certain features or services of RideNow’s website or platform may not function properly if cookies are disabled.

Like many website operators, RideNow may also engage third-party service providers or analytics providers to measure and analyse website traffic and usage trends. Such information is generally aggregated and does not personally identify users.

RideNow may also collect Internet Protocol (IP) addresses as part of managing and securing our services, systems and platform.

LINKS TO OTHER SITES

Any links provided on RideNow’s website or platform to third-party websites do not constitute endorsement of such websites or their contents. RideNow does not control and is not responsible for the content, security, privacy practices or policies of any third-party websites.

Users are advised to review the applicable privacy policies, notices and terms of use of any third-party websites accessed through RideNow’s website or platform.

CHANGES

RideNow reserves the right at any time and at its sole discretion to revise, amend, modify, update or vary the contents of this Privacy Policy, our website, platform and/or terms and conditions of use from time to time.

Any such changes shall be published on RideNow’s website and/or platform, and your continued access to or use of our website, platform and/or services following such changes shall constitute your acceptance of and agreement to be bound by the revised Privacy Policy and/or terms and conditions.

LANGUAGE

This Privacy Policy may be issued in both the English and Bahasa Malaysia languages. In the event of any inconsistency, conflict or discrepancy between the English version and the Bahasa Malaysia version, the English version shall prevail.

CONTACT DETAILS

In accordance with the Act, we may:

• charge a fee for processing your request for access; and
• refuse to comply with your request for access or correction in accordance with the Act.